Shipping policy
Shipping Policy
Our Shipping Guarantees
Shipping Included in All Prices
All product prices shown on our website already include shipping to Australia, United Kingdom, United States, and Canada. There are no additional shipping fees, no minimum order value, and no hidden charges at checkout.
Order Processing & Handling Time
Orders are processed and prepared for shipment within 1–5 business days (Monday to Friday). This processing time covers order verification, quality checks, and secure packaging.
Order Cut-Off Time
Orders placed before 12:00 AM (London Time) will begin processing the same business day. Orders placed after this cut-off will be processed the following business day.
Estimated Delivery Times
Your order will be delivered within the following timeframes:
Australia: 10–25 business days
(including 1–5 days handling + 9-20 days transit)
United Kingdom: 10–20 business days
(including 1–5 days handling + 9-15 days transit)
United States: 10–25 business days
(including 1–5 days handling + 9-20 days transit)
Canada: 15–30 business days
(including 1–5 days handling + 14-25 days transit)
Business days exclude weekends and public holidays. Delivery times are based on your shipping destination and may vary due to external factors.
Fulfillment Location
All orders are fulfilled through our international logistics network and shipped directly to your location. We work with trusted fulfillment partners to maintain quality control, secure packaging, and reliable carrier selection before dispatch.
Order Tracking
Tracking information will be provided whenever available. Some shipments may have limited tracking, depending on the destination and carrier.
Lost or Damaged Protection
If your order is lost or damaged in transit, we will provide a full refund.
Important Delivery Information
Circumstances Beyond Our Control
Estimated delivery times may be affected by circumstances beyond our control, including:
- Natural disasters (earthquakes, floods, hurricanes, etc.)
- Carrier strikes or disruptions (postal service, delivery companies)
- Customs delays (international shipping inspections)
- Peak season delays (holidays, Black Friday, etc.)
- Government restrictions (lockdowns, border closures)
- Severe weather conditions
If such events occur, we will keep you informed and work with our partners to resolve any delays as quickly as possible.
Address Accuracy
Please ensure your shipping address is correct and complete. We cannot guarantee timely delivery if the address provided is inaccurate or incomplete.
Customs & Duties
International orders may be subject to customs inspections and import duties. ASOPY covers all standard shipping costs, and import duties are typically prepaid by us. In rare cases where local customs require recipient action, our support team will assist immediately to ensure no unexpected costs. You will not be charged any extra fees upon delivery. Please note that customs processing may occasionally extend delivery times beyond our estimates.
Frequently Asked Questions
Why does processing take 1–5 business days?
Each order is carefully prepared for shipping. This includes verification, quality control, and secure packaging.
Can I track my order?
Yes, you will receive tracking details when available. Some destinations may offer limited tracking updates.
What if my order is delayed?
Contact our support team if your order is significantly delayed. We will work with our logistics partners to locate your package and keep you updated.
Do you ship to other countries?
Currently, we ship to Australia, United Kingdom, United States, and Canada. For other destinations, please contact us to check availability.
This shipping policy applies to purchases made on this regional Asopy website (e.g., au.asopy.com for Australia, uk.asopy.com for the United Kingdom, ca.asopy.com for Canada, www.asopy.com for the United States).
If you have any questions about shipping, please contact us via the following means.